Viva Vetro Return & Refund Policy

At Viva Vetro, we prioritize your satisfaction with every purchase. Our return and refund policy ensures a seamless experience should you encounter any issues with your order.

Damaged Products

We understand that despite our best efforts, products may occasionally arrive damaged during transit. If you receive a damaged item, please follow these steps for a swift resolution:

1. Notification: Notify us within 72 hours of receiving your order about the damage. This helps us expedite the process and ensures you receive timely assistance.
2. Documentation: To facilitate your claim, we request that you create an unboxing video clearly showing the damage. This helps us assess the issue accurately and speeds up the resolution process.
3. Approval Process: Once we receive your video, our team will review it promptly. Upon approval, we will initiate either a refund or a replacement of the damaged product, based on your preference.
4. Pickup Arrangement: We will arrange for the damaged product to be picked up at no cost to you. This ensures convenience and minimizes any inconvenience caused.

Conditions

1. Our return and refund policy applies exclusively to damaged products. For other reasons, please refer to our customer service for assistance.
2. The 72-hour timeframe begins from the date you receive your order, so prompt notification is crucial for processing your claim efficiently.

Customer Satisfaction

At Viva Vetro, we are committed to delivering not only exquisite home decor products but also exceptional customer service. Our return and refund policy reflects our dedication to ensuring that every purchase meets your expectations.

For any queries regarding our return and refund policy or assistance with a damaged product, please contact our customer service team. We are here to help you make your experience with Viva Vetro as enjoyable as possible.

We appreciate your trust in us and look forward to continuing to serve you with our curated selection of home decor items.